咱这里有没有想跳槽到nokia的同学？最好有非常丰富的客户服务和技术支持经验！

秀逗吧

我这里开始招聘的两个职位分别是：
客户服务经理和产品支持主管，年薪和福利都还行。
但对人才的要求也比较高，最好有很丰富的相关工作经验哦！
同学们自荐或推荐都可以！

mail to：lynn_li@kellyservices.cn
msn:  mlynn2046@hotmail.com

(一)Position: Product Support Team Leader, Support Operations, Customer Care (Based in Beijing)

Position Description
•    Enables customer satisfaction in support services by ensuring that the Contact Center Service Provider in the Sales Area has the required technical information and competency to provide support and provides expertise to solve technically complicated issues

Job Responsibilities:
•    Product support process management
•    Product support readiness & knowledge management
•    Usability issue and escalation management
•    Product Support Team management
•    Build up the supporting competency at Care touch points to maximize customers’ experience with phone functionalities
•    Lead VIP training contributing to win the best customer experience

Requirements:
•    3+ year product support experience in mobile phone industry
•    Expert in product knowledge & technical skill
•    Familiar with Nokia product portfolio and segments
•    Having good understanding of way of working in global organization
•    Good computer skill, analyzing & reporting
•    Good spirit of teaming & collaborating
•    Excellent written and spoken communication skills in Chinese and English
•    Major in telecommunication or computer science, bachelor degree or above
•    Cantonese speaking is a plus

Relationship with other entities
•    Interacts with all customer Care functions, Product Marketing …




（二）Position: Customer Experience Manager, Support Operations, Customer Care (Based in Beijing)

Position Description
To take complete ownership of customer experience management process in Customer Care, China area to achieve the best customer experience & loyalty

Job Responsibilities:
•    To develop customer feedback handling process to achieve customer retention
•    To identify “moment of truth” in customer services at contact channels.
•    To drive initiatives that result in customer delight.
Requirements:
•    Customer-orientation and serving mindset
•    3+ year experience in customer experience management, issue management & crisis management
•    Rich experience in customer service field, better in telecommunications industry
•    Having good understanding of way of working in global organization
•    Having good understanding of customer behavior
•    Good spirit of teaming & collaborating
•    Logical and rational, flexible and professional
•    Familiar with corresponding government policies in customer service, ie: 3-Bao, Quality Law
•    Excellent written and spoken communication skills in Chinese and English
•    Bachelor degree or above

Relationship with other entities
•    Interacts with all customer Care functions, Communications, Legal, Product Marketing, Government Affairs, Sales & Marketing … in customer feedback handling

zealzeal

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希望认识志同道合的朋友们。